FAQ's
General
The majority of our jewelry is made of 14K gold plated Italian silver but some of our products are made of stainless steel.
14K gold plated Italian silver: This material has luster and shine and will elevate your entire outfit with its elegance. The price is unmatched and so is its quality because of the layer of 14K gold sheet that is bonded to an Italian silver sheet.
Stainless Steel: This material is very durable and can be worn every single day without wear and tear. It is sweat proof, durable, and corrosion resistant which means it has a life expectancy of over fifty years.
14K gold plated Italian silver: The jewelry should be taken off before showering, working out, and going into the pool since the ph value of your the sweat and the chlorine can eventually tarnish your piece. You should also avoid applying perfumes directly to your pieces. Each package includes a soft cloth to gently clean the jewelry after each use to keep it looking beautiful and shiny.
Stainless Steel: Our stainless steel pieces does not need to be taken off when showering, working out or going to the pool. The durable material makes it sweat proof and makes sure it doesn't tarnish!
Fill a bowl with lukewarm water (make sure that the water isn't too hot), and add a few drops of dish soap to the bowl. Mix it up to create a soapy bath, and allow your gold-plated jewels to soak in the warm, soapy water for 10 to 15 minutes. You can also use the cloth that comes with every purchase to polish it in-between uses.
Make your own ring sizer with a strip of paper (you can also use floss).
- Wrap it around the base of your finger
- Create a mark where the end meets
- Measure it to the nearest m.m.
- Use a ring chart to find the size (you can find one through Google!)
Bonus tip: Measure 3-4 time for a more accurate result! If you still can't find your ring size, email us at giannajewelryco@gmail.com and we will help you out.
Please don't hesitate to email us at giannajewelryco@gmail.com and we will get back to you as soon as possible.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
We ship nationwide. ALL U.S.
If your region is not mentioned, please feel free to reach out to see if we can work out the details.